Meet Our Team: The Experts Behind Our Success
Silverstone Leasing

TEAM

/vəːb/ coming together as a team to achieve a common goal

Our Team

Amber Thorpe

Customer Care

Amber Thorpe

Felicia Swinn

Customer Care

Felicia Swinn

Michelle Williamson

Customer Care Manager

Michelle Williamson

Scott Norville

Managing Director

Scott Norville

Sophie Norville

Accountant

Sophie Norville

Tim Major

Business Coach & Mentor

Tim Major

Tom Bailey

Account Manager

Tom Bailey

Tom Glennon

Account Manager

Tom Glennon

Joe Francis

Team Leader

Joe Francis

Ryan Bishop

Team Leader

Ryan Bishop

Aby Mason

Account Manager

Aby Mason

Award winning leasing brokers

Leasing Broker Federation Awards

Spirit of Leasing Broker 2019

Leasing Broker Federation Awards

Leasing Broker Federation Awards

Best Van Leasing Broker 2019

Leasing Broker Federation Awards

Leasing Broker Federation Awards

Best Small Leasing Broker Customer Service 2019

Leasing Broker Federation Awards

Leasing Broker Federation Awards

Best Small Leasing Broker 2017

Leasing Broker Federation Awards

SME Northamptonshire Business Awards

Business Award Finalist 2020

SME Northamptonshire Business Awards

Business Car Awards

Award Winner 2019

Business Car Awards

Northamptonshire Business Awards

Customer Commitment Award Winner 2019

Northamptonshire Business Awards

LeasePlan Franchisee of the Year 2021

Franchisee of the Year 2021

LeasePlan

LeasePlan Platinum Broker 2021

Platinum Broker 2021

LeasePlan

LeasePlan Platinum Broker 2022

Platinum Broker 2022

LeasePlan

NNBN Awards Special Recognition Award 2023

Special Recognition Award 2023

NNBN Awards

Fleet Procure Awards Medium Leasing Broker of the Year 2023

Medium Leasing Broker of the Year 2023

Fleet Procure Awards

NBEA Awards Business of the Year 2022

Business of the Year 2022

NBEA Awards

BrokerNews 2023 Awards - Finalists

Finalists

BrokerNews 2023 Awards

BrokerNews 2024 Awards Finalists – Best Customer Service

Finalists – Best Customer Service

BrokerNews 2024 Awards

BrokerNews 2024 Awards Finalists – Best Broker of the Year

Finalists – Best Broker of the Year

BrokerNews 2024 Awards

SME Northamptonshire Business Awards - Silver Winner – Family Business of the Year 2024

Silver Winner – Family Business of the Year 2024

SME Northamptonshire Business Awards

SME Northamptonshire Business Awards - Silver Winner – Service Excellence 2024

Silver Winner – Service Excellence 2024

SME Northamptonshire Business Awards

Customer Reviews

   
Darren Downes

Darren Downes

"An all round professional company. I knew the vehicle I wanted to lease. I contacted Embrace in August and was informed by Tom they had that particular vehicle on order. However the delivery was Dec / Jan. Embrace offered me alternative vehicles with a quicker lead time. Embrace explained how I could extend my current lease on a monthly basis, until my vehicle was ready for delivery. The application form was easy to understand and complete. Embrace kept me up to date on delivery via regular emails. It was very easy to contact Embrace either by phone or email. Any questions I had were explained in a quick professional manner. My lease vehicle was delivered as stated and on a low loader. No excessive mileage or road dirt. I would highly recommend Embrace as your next leasing company."

"2 months ago"

John Marginson

John Marginson

"Tom Glennon, Account Manager, at Silverstone has helped me lease 2 cars over the last 3 years and on both occasions has been very professional and diligent in his approach in finding me my desired cars at a good lease price. He liaised with customer care to arrange collection of my original lease car on the same day my new car was delivered. My only negative is with LeasePlan as they still have the original car ‘live’ and I am worried they might take another monthly direct debit erroneously. Trying to speak to them on the phone is a non starter. Was on hold for 35 minutes and gave up !"

"a month ago"

Nathan Malone

Nathan Malone

"Dealt with Tom Glennon from start to finish, could not speak more highly of him! Initially it looked like it would be difficult to get the spec I was looking for, but Tom worked tirelessly to find it, he was super quick and responsive to get the car secured for me when one became available! Great value and great service. 10/10 - request for him when you call!!"

"3 months ago"

Will

Will

"As a first time leaser, Tom was really helpful and knowledgeable, guiding me through the leasing process and was always on hand to answer any questions I had. After placing my order the customer care team were really flexible with the delivery date of my car and even helped me get hold of it a few days early after selling my existing car sooner than anticipated. Would absolutely recommend using Embrace to lease your next car."

"5 months ago"

Perry Asforis

Perry Asforis

"Great experience from start to finish. Tom Glennon from sales was truly great, he made the selection process a dream and Michelle Williamson within the customer care team could not have been more helpful in making my delivery needs become reality. A massive thank you to you both from me."

"4 months ago"