BVRLA leasing broker members agree to abide by the following principles:
1 To provide clear pricing for all products and services sold via any sales channel, printed or digital, which promotes a member’s products.
2 Not to misrepresent any information about their products or services.
3 To behave at all times with integrity and ensure that any agents working on their behalf also follow the standards set out in this Code of Conduct.
4 To understand and comply with all rules and regulations relating to the service or product provided.
5 To provide customers with the information they need to make an informed decision about the product/service offered.
6 To operate from an established place of business that is maintained to a professional standard.
7 Not to use any advertising material containing misleading or inaccurate statements and to comply with the codes and standards set by the regulators.
8 To resolve customer complaints according to the standards set out in this Code of Conduct.
9 To ensure that employees, where appropriate, are adequately trained to a standard that enables them to adhere to this Code of Conduct.
10 To display the BVRLA logo.
Silverstone Fleet Management is a trading name of Silverstone Corporation Limited. Silverstone Corporation is a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 674485 | BVRLA member 1918
Registered in England & Wales with company number : 8079695 | Data Protection No : Z3311594 | VAT No : 138056808
Registered Office : Office 5, The Old Hay Barn, Preston Lodge Court, Preston Deanery, Northampton, NN7 2DS UK
Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.
Copyright © 2020 Silverstone Fleet Management, All rights reserved.