We are very proud to be members of the BVRLA, but what does this mean to you, the customer?
Lets start with who are the BVRLA? (British Vehicle Rental and Leasing Association)
Established in 1967, the BVRLA is the trade body for companies engaged in the leasing and rental of cars and commercial vehicles in the UK.
The BVRLA promotes ethical trading, clear pricing transparent terms and conditions and high quality vehicles and customer service standards through the auditing of its members.
To find out more on this? Please visit bvrla.co.uk
The BVRLA's Code of Conduct sets out the standards which they expect their members to achieve in all aspects of their business. Customers can expect the highest levels of professionalism and integrity when leasing vehicles from a BVRLA member like Silverstone Fleet Management
Silverstone Fleet Management abide by the following BVRLA standards:
♥ Transparent pricing for all products and services both on printed media and websites
♥ Not to misrepresent any facts concerning their products or services.
♥ Behave at all times with integrity.
♥ Comply with and understand all related statutory controls and regulations relating to the service or products.
♥ Provide advice as necessary to help customers make an informed choice based on the customer's identified needs.
♥ Operate from an established commercial place of business which is maintained to a professional standard.
♥ Provide safe and roadworthy vehicles, which as a minimum, will be maintained in accordance with the law and manufacturer's servicing requirements.
♥ To resolve customer complaints according to the standards set out in the BVRLA Code of Conduct.
Upon request we can send you via email or letter any information you require with regarding the above.
Compliance we take very seriously ensuring our customers are treated with dignity and transparency. We never have/ or never will have hidden charges or fees, all pricing is correct from date of entry. Every member of the team are fully accredited as BVRLA specialists and can answer any questions you may have. To find out more please contact us.
Being a member of the BVRLA gives our customers the confidence of dealing with a respectable leasing broker.